Book Synopsis
A Manager’s Guide to Coaching is a “how-to” coaching guide for managers and other readers. The authors begin by outlining the Success Equation to explain why coaching is so important, then use case studies to help the reader define when to coach and when not to coach.
The book then consists of specific, step-by-step problem-solving methodologies and questions to ask for common employee problem areas, allowing the reader to learn the basics of coaching in a relatively short period of time and immediately put the newly-learned skills to good use.
The book can be used in three ways, allowing the reader to choose the best situation at the time: as a resource to coach employees and colleagues, as a resource to kick-off coaching when the manager cannot always be there for a coaching conversation and as a tool for self-coaching.
TAKE-AWAYS
The book has a no-nonsense and conversational tone that allows managers to do some reading and then hit the ground running with practical tools and tips. It is a resource, not a theoretical textbook. Some take-aways include:
1. The authors’ W.I.N. B.I.G. coaching model, an easy six-step coaching process that can easily be used by managers and their employees.
2. Coaching FAQs that answer many of the basic questions asked by managers who are learning to coach.
3. Twenty-one practical and effective coaching tips that were compiled by the authors after years of coaching individuals and organizations.
4. Hundreds of coaching questions that can be used in any coaching situation.
5. Specific coaching questions and steps for the following eleven work situations:
• Interpersonal Problems
• Time Management
• Dealing with Conflict
• Clarifying Goals
• (Lack of) Available Resources
• Developmental Opportunities
• Life Balance
• Conflicting Priorities
• Delegation
• Increasing Confidence
TARGET MARKET
This book will benefit the following readers:
Human Resources/Organizational Development Manager: They will be able to use this book in management development and staff development trainings, making their work easier and systematic.
Anyone who manages others: Manager, Sr. Manager, Director, Vice-President, and C-Suite: It will allow them to develop a tool for managing their employees better, thus improving productivity, reducing staff turnover, improving staff morale and therefore improve their bottom line.
Director/CEO/COO (top C level executive): It will help them develop their managers to a higher level, thus preparing the managers for a promotion to the next level in the succession plan. In addition, as CEO’s often have no one to turn to for advice, it will allow the CEO to self-coach him/herself in a challenging situation.
ABOUT THE AUTHORS
After receiving his masters in Organizational Communication from the University of Delaware, Brian Emerson, also a certified coach, created Riverstone Endeavors, a leadership-development firm (www.riverstoneendeavors.com). His expertise includes team and group effectiveness, leadership development and diversity. He is a well-known designer of interactive and results-oriented organizational and team retreats. Brian has partnered with clients such as Natural Resources Defense Council, PBS, Digex-MCI WorldCom, Howard Hughes Medical Institute, Madison Square Garden, HUD, Freddie Mac, City of Alexandria, and National Dairy Council.
After graduating from Cornell’s Hotel School in 1990, Anne Loehr managed successful hotels and businesses in Europe, Africa, and the US for over 15 years. Frustrated that she couldn’t find top-quality leadership, coaching, and team effectiveness facilitators for her 500 Kenyan employees, she started studying these skills herself and became a certified coach. Specializing in the hospitality industry, Anne has partnered with clients such as The Away Network, World Bank, Campbell’s, The Nature Conservancy, and Carlson Destination Marketing Services.
Anne and Brian co-authored a series of leadership articles that has been published in the Washington Business Journal. Both have spoken at national conferences and been featured on radio. Anne’s previous work has been mentioned and/or featured in Newsweek, National Geographic Traveler, Elle (Canada), Outside Magazine, CNN Money, Sunday Times (UK), Guardian (UK) and other international press. Anne has also written articles for various travel magazines.
Anne and Brian co-founded leadership retreats that help senior managers find their organizational values and purpose. These trips take place around the world and have been featured in The Washingtonian, Business Traveler and Body+Soul.
