I left the Ivy League to go to culinary school. Although I didn’t know it at the time, my culinary experiences impacted my leadership and management philosophy in some profound ways. I wrote a series of articles about those lessons and became inspired to re-read Danny Meyer’s book, Setting the Table: The Transforming Power of Hospitality in Business.
This time around I wasn’t reading the book with my old hospitality perspective. I read Danny Meyer’s book through the lens of someone who is now deeply involved in organizational culture and talent development, which in fact feels even hotter than the kitchen!
The Best Way to Ensure a Great Customer Experience: Put Your Employees First
Danny Meyer is among New York City’s most successful restaurateurs for thirty years running. It’s more than the painfully delicious food that gives Meyer notoriety. It’s his unique approach to the restaurant industry — one that says, “put your employees first.”
But wait — isn’t the customer always right in the service industry? Maybe, but Meyer believes the best way to ensure a great customer experience is to put employees first. His focus on talent makes all the difference, as it would in any organization, regardless of the industry.
When reading his book I kept thinking, what if I had a seat at Danny Meyer’s table? What’s the one question that I would ask him?
Find out by reading my article on Medium-> What I Would Ask Danny Meyer About Leadership, If I Had a Seat At His Table