Get Wise and Avoid “Why’s” to Improve Your Bottom Line
Here’s one tip that will not only change how you communicate with your employees, but also improve your bottom line. Avoid the word “why” in your conversations. The word why is actually a request for justification. Consequently, the receiver of that “why” feels that she has to justify herself, gets defensive and starts to shut […]
What Does Gen Y and Obama’s Inaugural Speech Have in Common?
What does Gen Y and Obama’s upcoming inaugural speech have in common? Gen Y Jon “Favs” Favreau, Obama’s chief speechwriter. 27-year old Favs shared a house with 6 roommates in Chicago a few months ago; soon he’ll be working at the White House and living in a Dupont Circle condo. How did Obama and Favs […]
3 Prong Approach to Surviving the Recession
Let’s face it. We’d all like Santa to wave this recession away and put new business under our tree. But the reality is that this economic downturn is not going to disappear any time soon. So what can the travel industry do to weather this storm? I recommend a 3-prong approach: 1. Focus on the […]
WIIFM: Getting the Best Out of Your Employee
It’s no secret that in the travel industry, focused and engaged employees are the most productive. It’s also no secret that engaging employees is one of the biggest challenges a leader faces. Many leaders intuitively know that employees are their number one asset, yet have no data to prove that it’s worth their time to […]
Changing Perspectives for Effective Solutions
Perception is reality. That is, the way we see things constitutes our beliefs about the world around us. It is so easy to forget that one of the most incredible choices we have is that of our perspectives, or our way of seeing, feeling about and approaching the multitude of dimensions that make up our […]
Reading the Stress Barometer. Are You at Code Orange?
Code Yellow. Code Orange. Our country has been stressed by the barometer of threat. But what about you? Every day things push us closer to the edge. How much can you take before you snap — before you go Code Red? To be successful and live to tell about it, you have to know, monitor […]
Form a Pit Crew to Save You from Overheating
Sound familiar? It’s easy to try to do everything yourself. The consequences? No sounding board to help you brainstorm and expand your ideas. No one to encourage you or hold you accountable as you chase our goals. Why use one mind, when two can do the job three times faster? Why go it alone, when […]
Laser Focus for Maximum Productivity
I’ve always had a a hard time focusing on just one thing, especially since I had my 3-year old daughter. In fact, my business partner now accuses me of having the attention span of a toddler. One of my clients has a similar challenge. She calls it being distracted by “shiny things”. I can relate. […]
What is This Thing Called Coaching?
What is this thing called coaching?” I must get asked that question 10 times a day. I admit that coaching is a very vague term. When I say that I’m a certified coach, people ask if I coach sports teams. When I say that I actually coach business teams, people look surprised. ‘Why would a […]
Five Tips for Effective Coaching Questions
People always ask me, “What exactly is coaching and how is it different from any other conversation?” A coaching conversation is different from other conversations due to the amount of questions asked, and the type of questions asked. In general, a coach should be doing 80% listening and 20% talking. If a coach is doing […]
